Business Terms of Use

 1. Overview of Sinbad Platform   

Sinbad provides a digital infrastructure layer designed to support post-sale product visibility, product identifier recognition, and aggregated consumption intelligence across modern product ecosystems.

Sinbad infrastructure may enable:

• Product identifier registration
• QR identifier generation
• Consumer interaction through scanning interfaces
• Aggregated consumption intelligence analytics
• Product distribution insights
• Recall readiness support tools.

Sinbad operates as an independent technology platform and does not act as a product manufacturer, distributor, certification authority, or regulatory body. 

 2. Business Services 

Businesses may access Sinbad infrastructure to:

• Register product identifiers
• Generate and manage QR identifiers
• Enable consumer-facing scanning interactions
• Access aggregated analytics dashboards
• Review anonymized consumer observation data
• Analyze aggregated product usage trends
• Support product recall readiness planning.

Access to certain services may require a commercial agreement, subscription plan, or enterprise service contract. 

 3. Product Identifier Registration 

Businesses may register product identifiers associated with their products.

Businesses represent and warrant that:

• They have the legal right to register the identifiers submitted
• The submitted information is accurate to the best of their knowledge
• The identifiers do not violate the rights of third parties.

Sinbad does not independently verify the accuracy of submitted identifier data. 

 4. Informational Authenticity Signals 

Sinbad infrastructure may generate informational signals related to registered product identifiers.

These signals are intended solely to help users interpret identifier information associated with a product.

Such signals:

• Do not constitute certification
• Do not represent official authentication
• Do not guarantee product authenticity.

Sinbad does not verify the physical authenticity of products.

4A. No Product Safety Guarantee

Sinbad provides digital infrastructure and analytical tools designed to support product identifier recognition, post-sale product visibility, and aggregated consumption intelligence.

Sinbad does not evaluate, certify, or guarantee the safety, quality, authenticity, regulatory compliance, or performance of any product registered on the platform.

Information presented through the Sinbad platform should not be interpreted as confirmation of product safety or regulatory approval.

Businesses remain solely responsible for product safety, regulatory compliance, labeling accuracy, and all obligations required under applicable product regulations.  

 5. Platform Neutrality 

Sinbad operates as an independent platform and maintains neutrality in data collection and insight generation.

Businesses may not influence:

• Consumer submissions
• Consumer observations
• Statistical aggregation methods
• Analytics results generated by the platform.

Sinbad maintains full independence in the generation of platform insights and analytics outputs.

Participation in the Sinbad platform does not constitute endorsement, approval, or certification of any product or business. 

 6. QR Identifier Infrastructure 

Sinbad provides QR identifier infrastructure designed to support:

• Product recognition
• Product traceability signals
• Consumer interaction
• Aggregated analytics
• Recall communication support.

Businesses remain solely responsible for all regulatory obligations related to product traceability and product recall under applicable laws.

Sinbad infrastructure does not replace official product recall systems required by regulators.

Sinbad may provide infrastructure tools designed to support recall readiness planning and recall communication capabilities.

However, Sinbad is not the official issuer of product recall notices and does not act as a regulatory authority.

Official recall announcements remain the responsibility of product manufacturers, distributors, importers, or competent regulatory authorities.

Sinbad does not guarantee the completeness, accuracy, or timeliness of recall-related information that may appear on the platform. 

 7. Consumer Participation and Data Sources 

Consumer data on the Sinbad platform originates from voluntary user participation.

Consumer submissions may include:

• Product scans
• Post-purchase observations
• Product usage feedback
• Consumer experience reporting.

Such information is self-reported by users and may not always be complete or accurate.

Businesses acknowledge that Sinbad does not guarantee the accuracy, completeness, or reliability of consumer-submitted data. 

 8. Aggregated Data and Analytics 

Businesses may access aggregated analytics generated by Sinbad.

These analytics may include:

• Product usage trends
• Scan distribution insights
• Anonymized consumer observation patterns
• Geographic product interaction signals.

Sinbad determines the methodologies used to generate aggregated datasets and analytical outputs.

Sinbad may generate aggregated datasets and analytical insights derived from platform activity, including consumer participation, product scans, and anonymized observation data.

Before inclusion in aggregated datasets, information is processed using anonymization or de-identification techniques designed to prevent the identification of individual users.

Sinbad retains the right to analyze such datasets, develop statistical models, generate consumption intelligence insights, and provide aggregated analytical services to businesses, researchers, and industry partners.

Aggregated datasets and analytical outputs constitute proprietary analytical outputs of the Sinbad platform.

Raw consumer-level data is not shared with businesses. 

 9. Data Access Restrictions 

Businesses may access only anonymized and aggregated insights provided through Sinbad dashboards or analytics services.

Businesses agree not to:

• Attempt to identify individual users
• Attempt to reverse-engineer anonymized datasets
• Combine Sinbad data with external datasets to identify individuals
• Use analytics outputs to profile individual consumers.

Any attempt to identify individual users is strictly prohibited. 

 10. Data Ownership 

Personal data collected through the Sinbad platform remains subject to the Sinbad Privacy Policy.

Aggregated datasets, analytics outputs, and platform-generated insights constitute proprietary analytical outputs of Sinbad.

Businesses do not obtain ownership rights over:

• Platform analytics models
• Data aggregation methodologies
• Platform-generated datasets.

10A. Analytical Models and Machine Learning

Sinbad may develop statistical models, analytical systems, artificial intelligence tools, and machine learning technologies designed to analyze patterns within datasets generated through operation of the platform.

These systems may be used to:

• Identify statistical patterns and consumption trends

• Improve platform functionality and performance

• Generate aggregated consumption intelligence insights

• Develop predictive or analytical models related to product usage and consumer behavior

• Support research, analytics services, and insight products provided by Sinbad.

Model development relies on aggregated, anonymized, or de-identified datasets designed to prevent the identification of individual users.

Any analytical models, machine learning systems, or statistical frameworks developed by Sinbad constitute proprietary intellectual property of the platform. 

 11. Data Licensing and Enterprise Services 

Sinbad may provide additional analytics services, benchmarking insights, and aggregated datasets to businesses and research organizations under separate commercial agreements.

These services may include, but are not limited to:

• Enterprise analytics dashboards
• Industry benchmarking insights
• Aggregated consumption intelligence reports
• Aggregated and anonymized research datasets
• Customized analytics or insight reports
• Insight-as-a-Service (IaaS) offerings that provide structured access to aggregated product usage and consumption trends.

Such services may be delivered through subscription plans, enterprise contracts, or licensed research datasets.

All datasets and insights provided under these services are generated from aggregated, anonymized, and non-personally identifiable data derived from platform activity.

Sinbad does not sell personal data and does not provide access to information that directly identifies individual users.

Aggregated datasets generated through the Sinbad platform may also be used for statistical research, industry analysis, academic collaborations, ecosystem transparency initiatives, or public market insights.

All research activities rely exclusively on aggregated and anonymized datasets that do not identify individual users.

Research outputs may be published in statistical reports, industry analyses, or collaborative research initiatives. 

 12. Acceptable Business Conduct 

Businesses agree not to:

• Submit misleading product identifiers
• Manipulate identifier infrastructure
• Attempt to influence consumer submissions
• Misuse platform analytics
• Conduct fraudulent or deceptive activity using Sinbad infrastructure.

Businesses must use the platform in a manner consistent with applicable laws and regulations. 

 13. Platform Integrity 

To maintain platform integrity, Sinbad may monitor the use of its infrastructure.

Sinbad reserves the right to suspend or terminate business access if a business:

• Manipulates identifiers
• Attempts to influence platform analytics
• Violates these Business Terms
• Threatens the integrity of the platform. 

 14. Confidentiality 

Businesses may gain access to proprietary platform tools, analytics dashboards, or internal infrastructure.

Businesses agree to maintain the confidentiality of:

• Platform technical systems
• Proprietary analytics methodologies
• Internal dashboard structures
• Platform operational information. 

 15. Intellectual Property 

All software, infrastructure, algorithms, analytics systems, and platform technologies used by Sinbad remain the intellectual property of Sinbad or its licensors.

These Business Terms do not grant businesses any ownership rights to the Sinbad platform or its technologies. 

16. Fees and Commercial Terms

Certain Sinbad Business Services may require payment under subscription plans, enterprise contracts, or commercial agreements.

Unless otherwise specified in writing, Sinbad may update pricing for business services with reasonable notice.

Failure to pay applicable fees may result in suspension of business access.

 17. Service Availability 

Sinbad may update, modify, or discontinue features of the platform from time to time.

Enterprise services may be governed by separate service-level agreements (SLAs) where applicable.

Sinbad does not guarantee uninterrupted availability of platform services.

17A. No Warranty

The Sinbad platform and all associated services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Sinbad makes no warranties or representations, whether express or implied, regarding:

• The accuracy of platform analytics

• The completeness of datasets

• The reliability of consumer submissions

• The suitability of platform insights for business decision-making.

Businesses use Sinbad services at their own discretion and risk.

17B. Force Majeure

Sinbad shall not be liable for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, network failures, cyber incidents, governmental actions, or other force majeure events. 

18. Limitation of Liability

To the maximum extent permitted by law, Sinbad shall not be liable for:

• Decisions made based on aggregated analytics
• Inaccuracies in voluntary consumer data
• Business decisions based on platform insights
• Product authenticity issues
• Regulatory compliance obligations of businesses.

Sinbad provides infrastructure and analytics tools on an “as available” basis.

18A. No Professional Advice

Analytics, datasets, and insights provided by Sinbad are intended for informational and analytical purposes only.

Nothing provided through the platform constitutes legal, regulatory, safety, compliance, or business advice.

Businesses remain solely responsible for all operational, regulatory, and commercial decisions made based on platform insights. 

 19. Indemnification 

Businesses agree to indemnify and hold harmless Sinbad from any claims, damages, or liabilities arising from:

• Inaccurate product identifier submissions
• Misuse of the Sinbad platform
• Violations of applicable laws or regulations. 

20. Governing Law

These Business Terms shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, unless otherwise specified in a separate written commercial agreement between Sinbad and the business customer.

Any dispute arising out of or relating to these Business Terms or the use of Sinbad Business Services shall be subject to the jurisdiction of the competent courts of Vietnam, unless an alternative dispute resolution mechanism is specified in a separate agreement.

20A. Good Faith Resolution

Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute arising from these Business Terms through good faith negotiations. 

 21. Updates to These Terms 

Sinbad may update these Business Terms periodically.

Updated versions will be published on the Sinbad website or business portal with a revised effective date.

Continued use of the platform constitutes acceptance of the updated Terms.

 22. Contact 

For business inquiries regarding Sinbad services:

Sinbad Business Team
support@sinbad.live