Sinbad Privacy Policy
Last updated: March 11, 2026
1. Introduction
Sinbad (“we”, “our”, “us”) is a consumption intelligence and consumer protection infrastructure platform that enables users to:
• Scan product QR identifiers
• Record post-purchase product usage observations
• Contribute to community-generated datasets used to produce aggregated consumer insights.
Sinbad helps users check product identifiers against identifiers registered in the platform database and may display informational signals related to product identifier recognition where such data is available.
These capabilities contribute to:
• Post-sale product visibility
• Product safety monitoring
• Recall readiness support tools.
Sinbad does not manufacture, distribute, or sell products scanned within the application.
Sinbad does not provide medical advice, nutritional guidance, or product recommendations.
Sinbad relies on information provided by manufacturers, distributors, or infrastructure partners and does not independently guarantee product authenticity.
Sinbad does not evaluate, certify, or guarantee the safety, quality, regulatory compliance, or performance of products referenced within the platform.
Information presented within the platform should not be interpreted as confirmation of product safety, authenticity, or regulatory approval.
Sinbad is operated by:
SINBAD COMPANY LIMITED
DG06-LK278, Ngo Cong Alley, Residential Area 7, Kien Hung Ward, Ha Noi
Viet Nam
which acts as the data controller responsible for personal data processing.
2. Definitions
For the purposes of this Privacy Policy:
Product Identifier
Refers to QR codes or other machine-readable identifiers associated with products.
Usage Data
Refers to voluntary, self-reported product usage information submitted by users after purchase.
Aggregated Insights
Refers to statistical analyses derived from multiple user submissions that cannot identify individual users.
Infrastructure Partners
Refers to manufacturers, distributors, brands, or other organizations that register product identifiers within the Sinbad system.
3. Scope of This Policy
This Privacy Policy applies to:
• Sinbad mobile applications
• Sinbad digital services
• Product identifier recognition tools
• Consumption intelligence services
• Aggregated consumer insight services.
4. Information We Collect
Sinbad is designed to minimize personal data collection.
We collect only information necessary to operate the platform and generate aggregated consumer insights.
Information may include:
• Product scan information
• Voluntarily reported product usage data
• Optional demographic information
• Device and diagnostic information
• Account information.
5. Product Scan Information
When users scan product QR codes, Sinbad may collect:
• QR identifier
• Scan timestamp
• Device type
• Scan metadata.
These identifiers may originate from:
• Manufacturers
• Distributors
• Brands
• Infrastructure partners.
Scan information supports:
• Product identifier recognition
• Authenticity verification signals where available
• Post-sale product visibility
• Aggregated usage analytics.
Sinbad does not independently verify product authenticity and relies on information provided by manufacturers or infrastructure partners.
6. Product Usage Data
Users may voluntarily record product usage observations including:
• Estimated daily consumption
• Estimated duration of product use
• Start date of use
• Finish date
• Whether the product was discontinued
• Optional product experience feedback
• Optional purchase price
• Optional purchase date.
Usage data:
• Is self-reported
• Is voluntary
• Is recorded after purchase and use.
Sinbad does not track real-time consumption or behavior.
7. Product Experience Information
Users may optionally submit observations such as:
• Taste preferences
• Perceived suitability.
These observations:
• Reflect individual user experiences
• Are not verified outcomes
• Are used only for aggregated statistical analysis.
8. Location Data During Scan
If location permissions are granted, Sinbad may record approximate location at the time of a scan, including:
• Country
• Province / region
• City / district
• Ward or equivalent level.
Location data is used only for:
• Product verification support
• Regional analytics.
Sinbad does not perform continuous location tracking.
9. Account Information
Users may provide:
• Name
• Email address
• Phone number.
This information supports:
• Authentication
• Account recovery
• Customer support.
10. Optional Demographics
Users may optionally provide:
• Date of birth
• Gender
• Height
• Weight.
This information is used only for aggregated statistical analysis and is not used to make decisions about individual users.
Sinbad does not perform medical assessments.
11. Device Information
Sinbad may collect:
• Device type
• Operating system version
• Application version
• Crash diagnostics.
This information helps improve:
• Platform reliability
• Security
• Application performance.
12. Analytics and Diagnostics Tools
Sinbad may use analytics and diagnostic tools to improve platform functionality and stability.
These tools may collect technical information such as:
• Device identifiers
• Crash reports
• Performance metrics.
Such data is used solely for platform operations, diagnostics, and service improvement.
13. How Information Is Used
Information collected may be used to:
• Operate QR scanning functionality
• Recognize product identifiers
• Generate aggregated consumer insights
• Support regional comparisons
• Support product safety monitoring
• Improve platform functionality
• Support product recall readiness tools
• Maintain platform security.
Sinbad may introduce new analytical models and insight tools operating only on aggregated datasets.
Sinbad may develop statistical models, artificial intelligence systems, or machine learning technologies designed to analyze patterns within aggregated datasets generated through operation of the platform.
These analytical systems may be used to identify consumption trends, improve platform functionality, and generate analytical insights related to product usage and consumer behavior.
Model development relies on aggregated, anonymized, or de-identified datasets designed to prevent identification of individual users.
Any analytical models or machine learning systems developed by Sinbad constitute proprietary intellectual property of the platform.
13A. Recall Communication Disclaimer
Sinbad may provide infrastructure tools designed to support product recall readiness and recall communication capabilities.
However, Sinbad is not the official issuer of product recall notices and does not act as a regulatory authority.
Official recall announcements remain the responsibility of product manufacturers, distributors, importers, or competent regulatory authorities.
Sinbad does not guarantee the completeness, accuracy, or timeliness of recall-related information that may appear on the platform.
14. Aggregated Insights
Sinbad analyzes aggregated datasets derived from voluntary user participation.
Insights may include:
• Product usage duration
• Refill patterns
• Consumption behavior
• Regional usage trends.
Before inclusion in aggregated datasets, personal data is de-identified or processed in a manner that prevents identification of individual users.
Sinbad may generate aggregated datasets and analytical insights derived from platform activity, including product scans, voluntary user participation, and anonymized observation data.
Aggregated datasets and analytical outputs constitute proprietary analytical outputs of the Sinbad platform.
Aggregated insights cannot identify individual users.
Aggregated datasets may be used for:
• Statistical research
• Market trend analysis
• Academic collaboration
• Commercial intelligence services.
Such aggregated datasets may be shared or licensed to:
• Research institutions
• Industry partners
• Manufacturers
• Commercial clients.
Sinbad does not sell personal data.
15. Consumer Experience Summaries
Sinbad may present aggregated summaries of user-reported experiences.
These summaries:
• Reflect community participation
• Do not represent verified product reviews
• Do not establish product outcomes.
16. Sampling Disclaimer
Insights are derived from voluntary participation.
Participation levels may vary by:
• Product
• Geography
• Time period.
Insights should not be interpreted as full market research and may not represent the entire population of product users.
17. Platform Neutrality
Sinbad operates as an independent and neutral consumer data platform.
Product presence in the platform does not imply:
• Endorsement
• Certification
• Evaluation.
Brands may use Sinbad infrastructure services, including QR identifier issuance or identifier registration.
Such relationships do not influence insight generation.
18. Commercial Use of Insights
Aggregated insights may be used for:
• Analytics
• Research
• Benchmarking
• Commercial intelligence services.
Aggregated datasets and analytical models generated by Sinbad constitute proprietary analytical outputs of the platform.
Sinbad does not sell personal data.
19. Independence of Insights
Insights are generated independently through statistical analysis.
Brands and commercial entities:
• Cannot control insights
• Cannot request suppression of aggregated results except where legally required.
20. Data Sharing
Sinbad may share limited information with:
• Trusted infrastructure providers
• Technical service providers
• Analytics providers
• Security providers
• Regulatory authorities when legally required.
These service providers act as data processors and process data only on behalf of Sinbad.
Such providers process personal data only for the purpose of delivering services to Sinbad and are not permitted to use the data for their own purposes.
21. Third-Party Infrastructure
Sinbad may use trusted infrastructure providers such as cloud services.
These providers process data only:
• Under contractual data protection obligations
• According to instructions from Sinbad.
22. Security Measures
Sinbad implements appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no digital platform can guarantee absolute security.
23. No Advertising Use
Sinbad does not use user data for advertising purposes.
Sinbad does not build advertising profiles.
24. Data Retention
Personal data is retained only as long as necessary to operate the platform and fulfill legitimate purposes described in this policy.
Retention periods may depend on factors including:
• Account activity
• Legal obligations
• Dispute resolution requirements
• Platform security needs.
Aggregated datasets that cannot identify individuals may be retained longer for research and analytics purposes.
25. International Processing
Data may be processed across jurisdictions depending on infrastructure location and service providers.
Appropriate safeguards are applied where required by applicable data protection laws.
26. GDPR Legal Basis
Where applicable under the General Data Protection Regulation (GDPR), data processing may rely on:
• User consent
• Contractual necessity
• Legitimate interests in operating and improving the platform.
27. User Rights
Where applicable, users may request:
• Access to their personal data
• Correction of inaccurate information
• Deletion of personal data
• Withdrawal of consent.
Requests may be submitted using the contact information provided below.
28. User Data Contribution License
Users grant Sinbad a non-exclusive, worldwide, royalty-free license to process voluntary submissions for the purpose of:
• Operating the platform
• Generating aggregated insights
• Conducting statistical analysis
• Improving platform functionality.
All analytical or commercial use occurs only within aggregated datasets that cannot identify individuals.
Users retain rights to their original submissions.
29. Children’s Privacy
Sinbad is not intended for children under the age of 13.
The platform does not knowingly collect personal information from children.
30. Policy Updates
This Privacy Policy may be updated periodically to reflect:
• Platform developments
• Regulatory changes.
Users will be notified of material changes where required by applicable law.
31. Contact
Privacy Team
Sinbad
Operated by:
SINBAD COMPANY LIMITED
DG06-LK278, Ngo Cong Alley, Residential Area 7, Kien Hung Ward, Ha Noi
Viet Nam
Email:
support@sinbad.live